Delta Apologizes After Booting Parents Who Refused to Give Up Child's Seat

Schear told KABC-TV an airline staffer told him, "You have to give up the seat, or you're going to jail, your wife is going to jail, and they'll take your kids from you". By press time, it amassed more than 3 million views.

Delta announced that it was sorry for an unfortunate experience and would be compensating the family.

While Delta maintained that the company goal is to work with customers to resolve any potential travel issues, the airline noted that "that did not happen in this case and we apologize".

Huntington Beach couple Brian and Brittany Schear told NBC News they had boarded a flight from Maui to Los Angeles with their 1-year-old and 2-year-old children.

In the video, Schear explained to staff that he bought another ticket to put his teenaged son Mason on an earlier flight so he could use that seat for one of his infants.

"This is a federal offense and then you and your wife will be in jail and your kids will be in foster care", a crew member is overheard telling Schear when he first refuses to disembark. "He has to sit here in your arms the whole time".

Brian Schear said he and his family were not reimbursed for their trouble, either.

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An agent told Schear that unless he complied, he would have to leave the plane, which had yet to take off.

CBS Los Angeles reports a family in Southern California is demanding an apology from Delta Airlines for being kicked off of an overbooked flight.

Throughout the video, attendants, supervisors, and police provide false information to the family, including one person who appeared to be a Delta supervisor, according to ABC7, who told the Shears that federal rules require that children under 2 must stay in a parent's lap throughout the flight. "Do you want to get off on your own, or.?" Shear responds by saying that he will hold the child in his lap during take-off, and then put his child back in the seat, however, the staffer tells him that is not possible and that vehicle seats are not allowed.

It said it had contacted the Californian couple to refund their travel expenses and give additional compensation. It's unclear. But the airlines actually advise that you keep your infant in a carseat on a seat while flying, so who can blame the guy for not going along with it.

"Then they can remove me off the plane", Schear says in the beginning of the clip.

After the scandalizing issue between United Airlines and Mr. Dao, the man dragged off from a Chicago flight, came to rest, looks like Delta is slowly inching into the spotlight. They had to flag down a taxi, pay for a hotel room for the night, and purchase all new tickets for another flight.